Vacancy Description
Responsibilities
- Provide quick, responsive, high quality and consistent support and customer service.
- Respond to queries and perform technical assistance (first contact resolution) over multiple channels (e.g. phone, WhatsApp chats and email).
- Prompt users with relevant questions to determine nature of issue.
- Meet operations service levels (SLA).
- Escalate issue to management, support teams or 3rd party vendors for assistance when problem is complex and beyond Level 1 support within SLA.
- Manage third party vendors for problem resolutions, ensuring timely closure for problem tickets generated.
- Follow up with users to ensure issue has been resolved.
- Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well the steps being taken to resolve them.
- Gather feedback from customers.
- Keep track and document all issues and resolutions acc...
Ready to Apply?
अभी आवेदन करें
Submit your application for Customer Service Associate (CA) at ENCOMPASSE
Apply for this Position