Customer Service Advisor

Company Description

Come join us and make a difference in the world! 

Discover more at www.necsws.com 

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Job Description

Work Schedule: Mon-Sat (5 days working on Rota)

Delivery Key responsibility:

• Receiving and inputting postal appeals on to the CMS
• Professionalism in gathering the data
• Sufficient and accurate data recording
• Recording in a timely manner.
• Ensure all appeal correspondence is available within a suitable time.
• Ensuring evidence from both parties is attached to the right case;
• Liaise with appellants to ensure all correct information is received.
• Respond and action queries received from appellants
• Respond and action queries and requests from London Councils Staff
• Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, evidence from EA...