Vacancy Description
Are you a talented individual ready to join an awesome team in the Automotive industry ?
The EXCLUSIVE distributor of Baic Auto here in the Philippines needs a Customer Relation Manager !
Below Are The Responsibilities Of a CUSTOMER RELATION MANAGER
- Develop and execute nationwide customer relations strategies aligned with company goals.
- Lead and mentor the Customer Relations team and nationwide CROs to achieve performance standards.
- Oversee customer experience, conflict resolution, and escalation management.
- Drive customer feedback programs and translate insights into improvement strategies.
- Manage and enhance customer service processes and initiatives across dealerships.
- Collaborate cross-functionally with Sales, Service, and dealership partners for seamless customer experience.
- Monitor KPIs and present reports with actionable recommendations to senior management.
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