Customer Relations Executive (SaaS Solutions)

About the job Customer Relations Executive (SaaS Solutions)

Our client is a fast-growing international technology company delivering mission-critical SaaS and payment infrastructure solutions across the energy and fintech sectors. Their platforms power end-to-end payment ecosystems for Tier 1 organisations across Africa, Europe, and the Caribbean.

With a strong footprint in Francophone territories and an expanding global client base, they are looking for a passionate, client‑first professional to champion their customers and drive the next phase of growth.

The Role

As Customer Relation Executive, you will own the full post‑sale client lifecycle: managing ongoing client requests, resolving technical tickets, identifying growth opportunities, and ensuring seamless service delivery. You will be the bridge between our clients and our internal technical teams — the true voice of the customer.

This role reports directly to the Head of Busines...