CUSTOMER RELATION SPECIALIST

We are looking for a Customer Service Representative Local Account who will handle inbound and outbound customer inquiries through phone, chat, email, and social media. The role involves assisting customers with questions about products, services, orders, and promotions while resolving complaints in a professional and timely manner. The representative will coordinate with internal teams to address concerns, document customer interactions accurately, and follow company service standards and procedures. The ideal candidate is customer-oriented, patient, and capable of maintaining a polite and professional approach while meeting performance targets such as response time, resolution rate, and customer satisfaction.

Position Overview

• Handle inbound and/or outbound customer concerns via phone, chat, email, or social media platforms.
• Respond to inquiries related to products, services, branches, promotions, and orders.
• Resolve customer ...