Customer Ops Leader & Training Champion

EPOS Pte Ltd in Singapore is looking for a passionate Customer Operations Lead to oversee daily operations and service excellence initiatives. This role involves managing a team of Customer Service Trainers, ensuring effective training and onboarding, and monitoring operational performance to identify areas for improvement. The ideal candidate will have 3–5 years of customer operations experience, strong people management skills, and prior experience with POS systems, alongside good communication abilities.
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