Customer Lifecycle Architect — Activate Onboarding & Growth

A leading FinTech startup in Calgary is seeking a Customer Success Manager to enhance customer engagement and ensure effective use of their mortgage technology platform. The role involves monitoring account health, driving feature adoption, and providing hands-on support to brokers. Candidates should have at least 2-4 years in customer success at a SaaS company, along with strong communication skills and a data-driven mindset. A passion for building relationships and helping customers achieve success is essential.
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