Customer Interaction Supervisor

Overview

Here’s the difference you’ll make. As a Customer Interaction Center Supervisor you will be responsible for overseeing daily CIC operations to ensure timely, accurate, and high-quality customer service across all communication channels. You will provide leadership, coaching, and performance management to a team of Customer Interaction Associates while ensuring service level targets, customer satisfaction goals, and operational standards are consistently met. The supervisor also supports process improvements, escalations management, and alignment with 2GO’s commitment to delivering excellent customer experience.

Responsibilities

• Operations Management: Supervise day-to-day CIC activities including call, email, chat, and social media interactions. Monitor real-time queues, adjust staffing, and task distribution to meet service levels. Ensure adherence to standard operating procedures, quality standards, and turnaround times. Coordinate with cros...