Customer Experience Team Lead: Learning & Development Coach

You’ll play a key role in developing high-performing teams, driving service excellence, and creating engaging learning experiences in a fast-paced contact centre environment. If you’re passionate about coaching people, improving performance, and making a real impact, this could be the perfect next step for you.

Your mission

As our Customer Experience Team Leader in Learning & Development, your mission is to ensure consistently high-quality service delivery across all customer interactions while driving operational efficiency. You’ll train, coach, and develop a team in a fast-paced contact centre environment, using data and insight to optimise performance, improve processes, and create seamless, positive experiences for our guests.

What You'll Be Doing

• Own and deliver team performance against KPIs, ensuring consistent achievement of service and quality targets.
• Lead onboarding sessions with new team members, ensuring it is engagi...