Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who brings strong call center experience, clear communication skills, and a genuine commitment to helping individuals access important services and support. In this role, you will serve as a key point of contact for incoming inquiries while delivering accurate guidance, thoughtful assistance, and a high-quality customer experience across every interaction.

Responsibilities:
• Handle incoming calls and messages from community members, providing helpful information, service guidance, and appropriate referrals based on individual needs.
• Record client conversations and case details thoroughly in web-based platforms to ensure timely, accurate documentation.
• Stay informed on programs, eligibility guidelines, and available resources so you can deliver reliable and ...