Vacancy Description
About the Role
Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.
Support our Accountants and Accounting Practices with their Tax product via phone and email. We will provide training, mentoring and assistance to support you.
- Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
- Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
- Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role.
About You
- Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial.
- Experience in troubleshooting applications and workflows.
- Experience / Knowledge of accounting products is beneficial.
- A collab...
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