Vacancy Description
Responsibilities
- Customer Support
- Customer Management
- Quality Assurance & Support
- Bookings
- Inquiry
- Service Recovery
- Complaint Handling
- Complicated Case Management
- Claims Handling
- Cross-functions alignment and coordination for problem resolution
- Escalated Issue Resolution
- Tracking
- Customer Ownership Group Support
- Lead – International claims
- New Hire Onboarding
- Case by case root cause analysis for complaints handling
- Customer Ownership Group Lead
Qualifications
- Education: Secondary education or equivalent
- Experience: Three (3) years of work experience in customer service and interaction
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusiv...
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