Customer Experience Quality & Process Improvement Lead

A leading quality management firm in Singapore is looking for an experienced professional to monitor service quality, provide feedback, and enhance evaluation programs. The ideal candidate should have at least 2 years of related experience and a degree. Responsibilities include analyzing quality reports and collaborating to improve service delivery. Strong communication and problem-solving skills are essential for this role. Competency in developing agents and knowledge of quality tools will be advantageous.
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