Customer Experience Executive

About this role

This 3-years contract enjoys the same comprehensive benefits as our permanent employees, including AWS, performance bonuses, hybrid work arrangements, medical coverage, and flexi benefits.

We are looking for a practical, reliable, and empathetic Customer Servicing Executive to join our team. In this role, you will be the direct point of contact for our customers, helping resolve their day-to-day inquiries and building long-term trust.

Beyond handling daily interactions, you will use your analytical skills to spot recurring trends in customer feedback, help improve our internal processes, and serve as a constructive voice for the team in cross-departmental projects.

Job Responsibilities

Customer Engagement and Support

• Multi-Channel Support: Engage with customers via phone, email, and chat to understand their needs and provide cl...