Customer Experience Executive/ Analyst

Adfactors PR is Hiring Excited! || Role: Customer Experience Executive/ Analyst Location: Delhi About the Role Join a fast-growing AI-led platform within one of India’s most established communications firms. This role sits at the intersection of client success, analytics, and product adoption , where you will drive engagement, deliver impactful trainings, and act as the voice of the user within the organization. You’ll work closely with diverse teams across industries, helping them unlock the full value of a cutting-edge Generative AI-powered media intelligence platform . Key Responsibilities 1. Training & Enablement Deliver engaging training sessions and workshops for users across teams and locations Simplify complex product features into easy-to-understand use cases Confidently lead group sessions with strong presentation and facilitation skills Adapt training style based on audience (junior teams to senior stakeholders) 2. User Analytics & Adoption Track and analyze platform usage t...