Customer Executive

M182 - Customer Executive Salary : Basic RM3000 + up to RM1000 allowance Company Background : Call Centre (MNC Company) Job Description: - Handle inbound calls and emails relating enquiries and complain. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Communicating with customers through various channels. - Responding promptly to customer inquiries and provide useful and accurate information to customers - Keeping records of customer interactions, comments and complaints. - Handle and resolve customer complaints via phone, email, and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer support. Requirement : - At Lease SPM Qualification (with certificate) or any equivalent or highest qualification. - Willing to work on rotational...