Customer Escalations & Experience Specialist

A leading e-commerce platform in Kuala Lumpur is seeking a Customer Service Representative. This role involves handling inquiries, providing resolutions, and ensuring customer satisfaction through effective communication. Successful candidates will have at least a Diploma and strong communication skills in English. Familiarity with Microsoft Office is essential, and knowledge of other languages is an advantage. Candidates should be able to manage multiple tasks in a fast-paced environment and be passionate about delivering high-quality service.
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