Customer Education Strategist, Senior (INDG)

The Customer Education Specialist, Senior leads the design and execution of scalable education programs—including onboarding curricula, product training, certification programs, and digital learning experiences—that guide customers from their first login through advanced, high-value workflows.

Working closely with Customer Success, Product, Support, and Operations, the Customer Education Specialist, Senior ensures education programs evolve alongside the product and support key customer lifecycle milestones. This role builds the frameworks, systems, and governance required to deliver high-quality, scalable learning experiences that drive product adoption, reduce support friction, and create measurable customer outcomes.

What You Will Do:

Create Scalable Digital Learning Programs

Develop and manage a digital learning ecosystem, including LMS programs, knowledge resources, and digital education content that enable customers to learn and succeed at sca...