Customer Care Representative

Company Overview

Connect Hearing Canada is part of the Sonova family of brands and focuses on hearing care across Canada.

Location

Guelph, ON

Reporting To

Regional Clinic Manager

Position Summary

Customer Care Representative in a fast‑paced retail clinic environment.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files for the clinic’s Hearing Care Professionals.
• Manage and maintain client accounts while building relationships.
• Work with insurance companies to ensure successful third‑party billing operations.
• Assist with cleanings and minor in‑clinic device repairs (training provided).

Compensation & Benefits

• Hourly wage $20–$23, based on experience.
• Extended health benefits package from day one.
• Three weeks vacation to s...