Customer Care Executive

About the Role

As a Customer Service Executive at Venta, you have the opportunity to forge long-lasting relationships with customers and have the autonomy to do what you need to do to deliver results.

You will have the benefit of our supportive team around you and our positive company culture to help you succeed. This role also comes with the opportunity for progression and training, as we are continually looking to upskill and develop our staff.

Job Opportunity

The Customer Care Executive role involves:

• Answering incoming calls promptly and in a friendly manner

• Responding to customer emails/enquiries within 1 hour

• Creating customer cases and following them through

• Looking after all customers assigned to the Customer Care Team, including before and after the point of order

• Processing customer orders and ensuring customers are kept up to date on order/delivery updates in a timely manner

Essential Skill...