Customer Care Consultant

To ensure smooth sales operation and satisfactory customer service to all our customers (internal and external).

Responsibilities

• Contacting customers daily as per calling schedule.
• Receive calls & orders from customers.
• Liaison with the Business Representative.
• Receive and action work instruction/s from Business Representative.
• Check account status, credit viability and limits.
• Check stock availability and advise customer.
• Generate orders on SAP as per generate order procedure.
• Release order (invoice generation) for shipment and FLO.
• Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
• Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
• Advise customer of planned delivery time.
• Actioned by customer liaison officer directly/or only from the business ...