Customer Account Specialist (DHS) (Future Contract Opportunity)

Job Summary TalentWise LLC is building a pipeline of financial and client service professionals to support anticipated government contract awards with Arlington County, VA.

The Customer Account Specialist provides client-facing support for financial and billing services within human services programs.

This role assists clients in understanding insurance coverage, payment options, and program eligibility while ensuring accurate account management and compliance with applicable regulations.

The position requires strong communication, analytical, and customer service skills, particularly when working with diverse populations and individuals experiencing complex needs.

Key Responsibilities Conduct client interviews to assess financial eligibility, insurance coverage, and payment options  Explain billing processes, insurance benefits, and program requirements to clients and stakeholders  Determine eligibility for subsidized fee programs a...