Vacancy Description
Work Setup: Onsite (BGC Taguig)
Schedule: Shifting Schedules
Responsibilities
- ProcessOptimization: Identifies inefficiencies, streamlines workflows, andenhances service delivery through standardization
- Technology& Innovation: background in evaluating and integrating new toolslike AI, automation, and analytics to improve customer interactions
- Training& Development: Provides coaching, skill-building programs, andknowledge-sharing initiatives for agents / Team leads
- Dataanalytics and metric improvement: Monitors performance metrics,ensures adherence to policies, and maintains service excellence
- CustomerExperience Enhancement : Analyzes feedback, implements improvements,and fosters a customer-centric culture
Requirements
- Relevantyears of experience: 5 years minimum BPO experience in customerservice
- Leadershipexperience: 4 years mi...
Ready to Apply?
अभी आवेदन करें
Submit your application for CS - Operational Excellence Assistant Manager (BGC) | Onsite at TASQ Staffing Solutions
Apply for this Position