Responsible for tele-calling to debtors within bucket one to agree on the payment of outstanding and in the overall complement the collection team in the attainment of its target.
Main Accountabilities and approximate time split
Processing & Controls – (100%)
Call delinquent (Bucket 1) customers to collect arrears and reduce Impairments to the barest minimumTo work within the roll rates of the team’s target to reduce account growth in Bucket 1 delinquenciesTo achieve the agreed set target on amount collected, calls, contact rate, PTP rate and KP etc. for the day, month and yearTo maintain a constant telephone contact with delinquent customers on their loan arrears.Send arrears letters and SMS to delinquent customers on their loan account status as per the Unit’s strategy on letters and SMS.To update Debt Manager with all customer details and agreements reached.To search for customer c...