Credit Controller

To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.

• Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
• Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
• Work with customers and other internal departments to resolve issues preventing payment
• Issue credit notes and request refunds where required
• Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt.
• Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
• Post bank receipts daily for various companies
• May be required to get involved with Direct Debit collections
• Liaise with customer experience team
• Provide summaries of...