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Conversational AI Engineer

Sitel Corp.

remote, romblon, Philippines Full-time June 04, 2026
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Vacancy Description

The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models . This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering , knowledge base structuring , and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior , performs fine-tuning, proactive monitoring, and performance optimization , and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.

This is a remote role, candidate must be located and eligible to work in the EMEA region.

Job Responsibilities

  • Implement system integrations for seamless automation across platforms
  • Engineer prompts and structure knowledge bases...

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