Content Analyst - Commodities

The Commodities Content Analyst is a strategic role responsible for handling business-as-usual (BAU) operations, resolving client queries, handling projects and driving key business outcomes. The position emphasizes delivering infrastructure improvements, process automation, task and customer management, and supporting DCC reduction initiatives.

Key Responsibilities

• Ensuring smooth management of the BAU activities without any errors.
• Support high-impact projects, including audits and Time Series Improvement plans for Commodities pricing.
• Collaborate with team manager and seniors to implement operational improvements such as MOW and customer engagement strategies.
• Provide support during incidents, data recovery efforts, and service desk operations, including handling Service Cloud cases and client communications.
• Coordinate testing, migrations, and upgrades affecting production environments, ensuring all change plans ...