Consumer Experience Team Leader

Pasig City, 34th Floor, Wynsum Corporate Plaza, Pasig, National Capital Region, Philippines

Job Description

Alta Resources is Hiring!

Summary

The Consumer Experience Team Leader will oversee a team of Consumer Experience individuals. The Consumer Experience Team Leader will be responsible for the leading and provides of the oversight, guidance, and services with respect to specialists’ interactions with consumers, ensuring that the program meets the level of standards for the client. The Consumer Experience Team Leader will lead a group of individuals that provides utmost professional, quality, and best in class service for existing and/or prospective consumers and clients by utilizing a consultative approach that directly reflects the culture and philosophies of Alta and our clients.

Responsibilities

• Oversight and continuous improvement of consumer interactions with Consumer Care Center personnel
• Active partic...