Concierge

Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. Responds to escalated guest concerns in an up‑scale, considerate, professional and positive manner, showing empathy and actively listening. Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean, organized, fully stocked, welcoming and luxury environment. Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences. Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations...