Computer Support Specialist

1. Minimum Candidate Qualifications:

The candidate must have a minimum of:

a. Proof of eligibility to work in NYS.

b. Three (3) years of customer service experience

2. Job Description and Required Services:

Duties include, but are not limited to, the following:

• Search computer records/databases and interpret them in connection with inquiries

• Evaluate documentation submitted in connection with inquiries and provide solutions

• Draft accurate and professional emails in response to inquiries

• Respond to inquiries in a prompt and courteous manner

• Work in a high-volume, fast-paced environment

• Have a keen attention to detail