Vacancy Description
Titles: Computer Support Specialists
Duration: Contract
Location: Albany, NY (12226)
Shift Timings:Monday Friday (between the hours of 8:00 am and 5:30 pm)
Pay: USD 20/hr USD 24/hr
Position summary:
The Help Desk Support Representative provides first-level technical assistance and customer service for the Statewide Financial System (SFS). This role involves responding to calls and emails, documenting and troubleshooting user issues, and assisting with system navigation and access. Training is provided, and the position requires effective communication, problem-solving, and coordination with second-level support when necessary.
Key Responsibilities:
- Experience with ServiceNow or other ticket or case management software is a plus.
- 1st Level Support for Help Desk and Se...
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