Community Operations Manager

Lead strategic communication initiatives, engaging and connecting with our community. Drive impactful campaigns, manage social

The Community Operations Manager would be expected to shape the future of a contact centre operation, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Web/Live/What’s up/Telegram Chat, Video, Social, Correspondence.

The Community Operations Manager will ensure that customers receive a friendly, professional and consistently high quality service helping to resolve various queries.

Responsabilities

• The role includes line responsibility for all third, second, or first line contact center teams (in-house and outsource) providing ongoing customer service, and specific service teams as well as the planning and forecasting team;
• Manage the day to day performance of the Contact Centre Operations to deliver a best ...