Community Experience Lead, Contact Center

Contact Center Supervisor – Community Management

About the Role

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.
• Ensure timely and professional handling of service requests, complaints, and general communication.
• Act as the point of escalation for unresolved or complex issues.
• Track and evaluate team performance, provide coaching, and s...