Communication Trainer (BPO)

Opportunity for Communication Trainer (International Process) Leading BPO-Chennai Location: Chennai Job Role: Communication Trainer Shift- Flexible Experience- 6+ years Education- Any Graduate (Must have BPO Background) CTC- 13 L Notice period- Immediate Joiner/30 Days Job Description New Hire Communication Training ( Class room training) Feedback & Coaching agents on Communication and spoken English. Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT Give documented feedback as per the gaps identified in the audit. Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.

Conduct training sessions as per requirement under specified timelines. Complete his/her certification process. Performance Assessment of Trainees during tests Database management, daily reports, and analysis Key Skills & Knowledge: Good knowledge of grammar and pronunciation Culture - US and/or UK Must have a good...