Collections Specialist

Description We are looking for a Collections Specialist to support a contract opportunity with a growing organization in Massachusetts. This position focuses on managing commercial accounts, maintaining positive client relationships, and helping improve cash flow through timely follow-up on outstanding balances. The ideal candidate brings strong communication skills, sound judgment in resolving account issues, and confidence working with billing information and Excel-based reporting.

Responsibilities:
• Contact commercial customers regarding past-due balances and follow up consistently to secure timely payment
• Review account activity, invoices, and payment records to identify discrepancies and determine appropriate collection actions
• Work directly with customers and internal teams to investigate billing concerns and resolve disputes that may delay payment
• Maintain accurate documentation of collection efforts, customer communications, and account status update...