Vacancy Description
Key Responsibilities:
- Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts
- Contact debtors via phone, email, and fax to discuss account status and secure payment
- Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies
- Process requests for authorization hold removals and ensure timely follow-up
- Utilize skip tracing techniques to locate hard-to-reach individuals
- Investigate and resolve billing discrepancies, disputes, and client concerns
- Monitor aging reports to ensure timely collection and accurate account status updates
- Maintain detailed and accurate records of all collection activities and communications
- Build professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies
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