Collection Executive

About the Role: We are hiring dynamic and customer-focused professionals for an International Voice Process Collections role. The position involves handling US-based customers, ensuring timely collections while maintaining a high standard of customer experience. Key Responsibilities: - Handle inbound and outbound collection calls for US customers - Follow up on overdue accounts and ensure timely recovery - Negotiate and set up payment plans - Resolve customer queries effectively - Maintain accurate records of interactions and transactions - Ensure compliance with company policies and quality standards - Deliver excellent customer service to enhance retention - Work in a pilot batch (US shift) environment Eligibility Criteria :- Experience: 1 – 6 years (Collections / International BPO / Customer Service preferred) Location: - Powai (Mumbai) Key Skills Required :- Excellent communication skills (mandatory) - Experience in International Voice / US Process - Strong collections & debt recov...