Cloud Support Associate

Job Description: As a Cloud Support Associate, you will be responsible for providing exceptional technical assistance to clients utilizing Microsoft cloud-based solutions and products. Your role involves identifying, resolving, and documenting technical support incidents and ensuring optimal system performance. Additionally, you will collaborate closely with different vendors and customers, guiding both technical and non-technical users in the effective use of Microsoft Cloud technologies, while staying up to date with the latest advancements in cloud technology. Your Role: Technical support: - Provide remote technical assistance and IT support to customers using Microsoft cloud services, including Microsoft 365, Azure, Windows 365, and other related products. - Investigate, troubleshoot, and document system-related incidents and end-user interactions. - Proactively monitor and perform regular maintenance for cloud infrastructure and services. - Develop technical plans for new...