Vacancy Description
Job Title: Cloud Engineer (L2)
Location: Singapore
Experience: 3 7 Years
Employment Type: 12 Months Contract
Role Overview
We are looking for a Cloud Engineer (L2) to support and manage enterprise IT infrastructure across multiple domains including Cloud, Security, Networking, and Systems .
In this role, you will be responsible for proactive monitoring, incident management, troubleshooting, and service restoration , ensuring all issues are resolved within defined SLA timelines .
Key Responsibilities
- Monitor work queues and proactively manage incidents and service requests
- Provide L2 support for medium-complexity issues across multiple technologies
- Investigate, troubleshoot, and resolve incidents while identifying root causes
- Ensure timely resolution within SLA and update tickets with detailed actions
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