Client Success Team Lead (B2B AU Telco)

Client Success Team Leader (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Responsibilities

We are looking for an experienced Client Success Team Lead to manage and develop a high‑performing team delivering exceptional service to enterprise clients. This role is responsible for operational excellence, customer satisfaction, and team performance across client success and service delivery functions. You will oversee client onboarding, service performance, escalation management, and ongoing engagement while collaborating with Australian‑based stakeholders.

Team Leadership & Performance

• Lead, mentor, and develop the Client Success team to achieve performance targets.
• Conduct regular performance reviews, coaching sessions, and team meetings.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Oversee resource and capacity planning to optimize ...