Client Success Manager

SEBPO is seeking an experienced Client Success Manager. In this highly visible role, you will work directly with clients on multiple projects across various industries. As the SME on Client Relationship Management within the organization, this position is responsible for the success of our partnerships while being the internal expert on each client relationship.

This role ensures that the client’s objectives and issues are met with anticipatory service, deliverables are on time and of high quality, and internal stakeholders are engaged appropriately.

What You’ll Do

• Management of day-to-day service delivery within a multi-shore environment
• Support clients in variety of industries such as Digital Ad Operations, Digital Creative Services, Data Solutions, Media Planning, and Quality Assurance
• Maintain executive level communication with existing POCs in order to manage evolving client expectations, needs,...