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Client Services Specialist

C&L Group

Johnston, Rhode Island, United States Full-time June 11, 2026
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Vacancy Description


Customer Service Rep
Johnston, RI | $24.17/hr (W2) | 6-Month Contract

Note: 2-4 weeks job training in Riverside, RI

Overview:
Seeking a detail-oriented Commercial Operations Specialist to support cash management, ACH, and commercial card customers. This role focuses on delivering high-quality service, resolving client issues, and identifying process improvements to enhance overall customer experience.

Key Responsibilities:

  • Handle customer requests via phone, chat, and email across cash management, ACH, and commercial card services
  • Research issues, provide solutions, and educate clients on products and services
  • Diagnose and resolve technical, system, and procedural issues; escalate when needed
  • Perform root cause analysis to identify trends and recommend process improvements
  • Collaborate with internal teams to resolve client issues and prevent recurrence
    • ...

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    Vacancy Details

    Location Johnston, Rhode Island
    Country United States
    Type Full-time
    Category Information and Record Clerks
    Posted June 11, 2026

    About C&L Group

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    C&L Group

    Johnston, United States

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