Client Renewals Specialist

Client Renewal Specialist

This role oversees a defined portfolio of enterprise accounts within Korn Ferry's tier‑2 enterprise segment. The focus is on driving high renewal rates, maintaining customer engagement, and collaborating with internal teams to identify upsell and cross‑sell opportunities.

Key Responsibilities

Client Retention & Renewal Execution

• Manage a high‑volume portfolio of enterprise customers through a programmatic renewal engagement model, ensuring timely, accurate, and proactive renewal execution to meet retention targets.
• Identify potential churn risks early and develop tailored mitigation strategies.
• Collaborate with legal and finance as needed to finalize renewal agreements.

Customer Engagement & Success Enablement

• Execute scalable customer engagement strategies across enterprise accounts to support retention and renewal success.
• Leverage customer usage i...