Client Relations Specialist

General Purpose Of Position

The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.

Duties And Responsibilities

• Ensure both the company and clients adhere to contract / specs
• Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
• Maintain up-to-date knowledge of company products and services
• Effectively provide client support and communication
• Facilitate inter departmental communication to provide effective client support
• Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
• Assist sales team with identifying opportunities to up-sell / cross sell services and products
• Identify...