Vacancy Description
TP ICAP operates at the heart of the world’s financial, energy and commodities markets. We are professional intermediaries playing a pivotal role in the world’s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities. We operate a hybrid model where brokers provide business‑critical intelligence to clients and provide insight and context to our clients.
Location
Philippines - A.T. Yuchengco Centre - Taguig City
Job Responsibilities
- Ownership, logging and analysis of all client emails
- Logging and analysis of all outages independent of SLA events
- Development of client contacts
- Replying to client emails
- Client communication for migration projects
- Client communication during outages
- Client data notifications
- SLA Metrics Inspection and progression
- SLA Compliance / failure reporting
- SLA Compliance / failure in real time
- Development of inte...
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