Client Experience Specialist

Job Category: Administration | JR-21027

Location: Clark, Pampanga

About the Role

The Client Experience Specialist plays a vital role in supporting the company’s client service goals and relationships. This position will ensure client satisfaction through the claims and warranties process. To be successful in this position, they must have a strong product knowledge base, be extremely detail-oriented and organized, and possess a desire to go above and beyond for every client.

Responsibilities & Duties

• Maintain excellent communication with clients with a high level of professionalism.
• Respond to client warranty and punch claims quickly and professionally.
• Research and make determinations on claims per policy, making suggestions when exceptions are recommended.
• Maintain detailed records and reports of claims and warranties, including root cause determination, product, shipping, and reimburs...