Client Advisor

Position

As a Fendi Client Advisor, you will be accountable for providing outstanding customer service and for exceeding assigned sales goals. By building meaningful relationships with your clients, you will become an expert on their every need and tailor their experience within the store to elevate their impression of Fendi while building long‑lasting relationships, maintained through our in‑house clienteling tools and systems.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow through with client concerns and inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, including but not limited to repairs, special orders, returns, etc.
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