Vacancy Description
Ability to use independent judgement and make appropriate claims arbitration decisions and determinations.Having conflict resolution and mediation skills to liaise with external customers or internal departments regarding claims.Responsible for daily assigned task in respect of Claims & Arbitration and process within timeline given (TAT).Understand principle and procedures for investigations, perform verification & checking on claims and arbitration cases following company’s standard policies and operation procedures.Responsible to handle claim & arbitration complaints/appeal and provide appropriate solutions/result within stipulated time given to external customers or internal departments.Forward appropriate claims/arbitration to HQ or finance department for payment/fine processes.Record keeping (documents or softcopy) and prepare necessary paperwork such as correspondence/report/analysis as and when needed.Maintain co...