Chief, Service Excellence & Digital Operations

Grab is seeking a leader for operational excellence in Metro Manila, responsible for managing support processes and agent capability. The ideal candidate will have at least 8 years of experience in business process management, quality assurance, and training within high-volume contact centres. The role involves transforming reactive support into efficient services and leading a team of analysts and specialists. Attractive benefits include flexible work arrangements and comprehensive insurance coverage.
#J-18808-Ljbffr