Chief Concierge

**Job Number** 22204075 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Chief Concierge is responsible for the management of all aspects of Living Room Concierge functions in accordance with the Hotel, Les Clef d’Or and 5 Star Standards. Responsibilities includes: Hire, train and supervise Concierge, Welcome Ambassador and Wheels talents.

Directs all day to day operations of the concierge desk ensuring guest satisfaction and loyalty. Complete performance reviews and set talent schedules.

Compile individually tailored itineraries according to guest needs and expectations. Monitor department budget to control costs/oversee payroll.

Contract Transportation services. Participate in Management Meetings and overall hotel operations.

Conduct regular talent ...